Frequently asked questions

This website uses Transport Layer Security (TLS), the highest level of security code available, which uses 128-bit encryption technology. The only possible way anyone other than yourself can access your information online is if you provide them with your Username and Password. That is why we recommend you keep your login details secure at all times.

Transport Layer Security (TLS), is a cryptographic system that provides security and data integrity for communications over networks such as the Internet. TLS is widely used in web browsing, e-mail, and other electronic communication.

If the website does not detect activity for 20 minutes or more your session will be logged out. This is to ensure other people cannot access your account if you are away from your computer for an extended period of time.

Franklin Templeton Australia Limited has appointed MUFG Corporate Markets FS Pty Ltd ABN 44 114 914 215, A division of MUFG Pension & Market Services to provide managed fund registry services to its investor base. MUFG Corporate Markets FS Pty Ltd ABN 44 114 914 215 will also provide Franklin Templeton with registry services for its managed funds, including online reporting services for clients.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose‑built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights..

Password Safety
Your access is protected by a password you choose.
Tips to remember when creating your password:

• Never use personal information such as your first or last name, address or phone number
• Never use consecutive numbers (eg. 123456) or repeated characters
• Never use your date of birth or any other account holder's
• It must be at least eight characters long
• It must include at least the following: a capital letter, a lowercase letter, a number and a special character (eg. ! # . $)
• Remember to keep your password safe. Do not write it down or disclose your password to anyone.
• Our staff members will never ask you to disclose your confidential PIN or Password or Username over the phone, by email or in person. If someone contacts you asking for these details, do not provide them – they are very likely a scammer.
• Change your passwords at least every three months, or anytime you suspect your password has been compromised.

Keeping your password safe
Steps to ensure you protect yourself from unauthorised internet access.

• Never disclose your PIN or Password to anyone.
• Never give your internet access details over the phone.
• Never keep your PIN or Password in an obvious place.
• Choose a unique PIN or Password and don’t reuse old or existing PINs or Passwords.

Protect your identity
Identity theft is the fraudulent practice of using another person's name and personal information to obtain financial gain (for example applying for credit or a loan). The fraudster will steal your identity in such a way you will not be aware it’s been stolen.
Fraudsters can start by stealing a small piece of information from you and then use public sources such as social media to find out additional information including your first and last name, educational background, mother's maiden name, names of pets, date of birth and photos. This information alone can help the fraudster to set up an account (a bank account for example) under your name and is one of the many reasons why it is vital to have appropriate security settings on your social media accounts.

Prevention Tips

• Don’t open suspicious emails or texts, delete them;
• Be careful with disclosing personal information on social media;
• Be wary of emails requesting an update of your personal details which direct you to a website or lead you to click on attached links;
• Don’t respond to cold call requests over the phone requesting personal information;
• Never give your personal information to someone you don’t know or trust;
• Your bin is a goldmine of personal information, shred or destroy personal or financial information such as bank statements or bills before binning. If filing personal documents, make sure they are kept in a secure place;
• Secure your letterbox with a lock, and follow up if you do not receive your regular expected mail;
• Keep your contact information with us current so we can contact you if we notice unusual activity;
• If you think you have come into contact with a scammer or believe you’re a victim of fraud or a scam, call us as soon as possible.

Protect your computer
While browsing the internet on your computer, it’s important to protect yourself from viruses and other malicious attacks. Your best defense against viruses, worms and trojans is to install antivirus software and ensure you keep it up-to-date. Antivirus programs are easy to install and can be purchased online and downloaded straight to your computer or mobile device. Alternatively, you can purchase disks in store that contain antivirus software. Consult your local seller for help if you're unsure of a good antivirus software package to use and follow these five steps:

• Once installed, turn on automatic updates to maximise your computers protection against new viruses.
• Scan all the files on your computer periodically including incoming and outgoing emails.
• Allow a regular scan of your computer or mobile device using antivirus and anti-spyware software. Follow the instructions from your software provider to do this.
• Consider using a SPAM filtering product which will help block fake or virus-related emails.
• Make sure your computer’s operating system is up to date by ensuring automatic updates are switched on and any updates are installed when they become available.

Firewall protection
To further protect your computer from internet threats, we recommend installing personal firewall software. A firewall is one of the best methods of protecting your computer from internet threats. A firewall acts as a gatekeeper between your computer and the internet and helps to better protect your computer from offensive websites, spam and unauthenticated logins from potential hackers.
For more specific information about how to protect your computer or mobile device, please visit the Microsoft® Safety & Security site or the Apple® Product Security site.

Keep your browser and operating system up-to-date
Along with installing antivirus software and installing a personal firewall, ensure your computer operating software is up to date by always installing the free updates, such as those from Microsoft Windows or Apple Mac when they are released. As well as providing regular security fixes, these updates often include software improvements, bug-fixes and new features that will make your computer run better overall.

What to do if you think you’ve been targeted by a scam or fraud. What to look out for:
Scammers are generally located overseas and regularly claim to be from genuine businesses, including: Australian Tax Office, PayPal, Australia Post, Microsoft, Telstra and even MUFG Corporate Markets Limited, A division of MUFG Pension & Market Services.
The scammer asks you to provide or confirm your personal details. For example, they may say that we are verifying customer records due to a technical error that wiped out customer data. Or, they may ask you to fill out a customer survey and offer a prize for participating.
Alternatively, they may alert you to 'unauthorised or suspicious activity on your account. You might be told that a large purchase has been made in a foreign country and asked if you authorised the payment. If you reply that you didn't, they will ask you to confirm your details so that we or the Fund Manager can investigate. In some cases the scammer may already have some information and ask you to confirm your identity by quoting snippets of information.
Our staff members will never ask you to disclose your confidential PIN or Password or Username or access code over the phone, by email or in person. If someone contacts you asking for these details, do not provide them – they are very likely a scammer.
We may send you emails and / or SMS, and these often contain hyperlinks. However, if we send you an email or SMS with a hyperlink, the link will take you to a page on our website where you can find out more information before logging in, applying or downloading.
Phishing messages are designed to look genuine, and often copy the format used by the organisation the scammer is pretending to represent, including their branding and logo. They will take you to a fake website that looks like the real deal, but has a slightly different address. For example, if the legitimate site is 'www.fundmanager.com.au', the scammer may use an address like 'www.fundmanagerr.com'.
If you provide the scammer with your details online or over the phone, they will use them to carry out fraudulent activities, such as stealing your money.

Warning signs:

• You receive an email, text message or phone call claiming to be from your telecommunications provider or another business you regularly deal with, asking you to update or verify details.
• You receive an unexpected pop-up on your computer or mobile device suggesting you have won a prize or redirecting you via an attached link.
• You receive a friend request from somebody you don’t know on social media.
• Your mobile phone unexpectedly ceases to connect to the network, indicating that your mobile number may have been ported to a new mobile handset without your authorisation.

Protect yourself:

• Do not open suspicious texts or emails – delete them.
• Never send money or give your bank card details, online account details or personal information to anyone you don’t know and trust and never by email.
• Be very careful about how much information you share on social networking sites. Scammers can use your information and pictures to create a fake identity or target you in a scam.
• Never give a stranger remote access to your computer.
• Never provide your codes to another person, or verify an unknown Internet Banking transfer using an SMS code.

If you are contacted by someone suspicious, we encourage you to hang up or terminate the communication, independently locate the businesses telephone number and give them a call to verify the legitimacy of the contact.

A scammer may contact you by phone, email, internet, mail, social media or in person and you should be wary of somebody that contacts you out of the blue. If you are ever unsure if a communication from us is legitimate, please give us a call or send an email using the details in the “contact us” section of our website.